Mackay Water Service Standards 2026

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Project Update: This consultation is closed. Thank you to everyone who reviewed the draft Mackay Water Customer Service Standards and provided their feedback. Council is currently reviewing the feedback.

Council is inviting residents and local businesses to provide feedback on the draft Mackay Water Customer Service Standards 2026.

These standards outline the levels of service residents can expect across key areas, including water supply reliability, water quality, response times and the way council manages customer interactions.

Community input is essential to ensuring these standards continue to reflect the expectations and needs of our growing region.

Council undertakes this consultation every five years as part of its regulatory obligations.

Residents are encouraged to review the draft Water Customer Service Standards and share their feedback below.

The document is also available to view at council's Customer Service Centres, and you can submit written feedback:

  • In person: Council’s customer service centres at Mackay, Mirani and Sarina.

  • Post: Community Engagement Team, Mackay Regional Council, PO Box 41, Mackay QLD 4740

Should you have any questions about this consultation, please contact council’s Community Engagement Team on 1300 MACKAY (622 529) or engagement@mackay.qld.gov.au.

Project Update: This consultation is closed. Thank you to everyone who reviewed the draft Mackay Water Customer Service Standards and provided their feedback. Council is currently reviewing the feedback.

Council is inviting residents and local businesses to provide feedback on the draft Mackay Water Customer Service Standards 2026.

These standards outline the levels of service residents can expect across key areas, including water supply reliability, water quality, response times and the way council manages customer interactions.

Community input is essential to ensuring these standards continue to reflect the expectations and needs of our growing region.

Council undertakes this consultation every five years as part of its regulatory obligations.

Residents are encouraged to review the draft Water Customer Service Standards and share their feedback below.

The document is also available to view at council's Customer Service Centres, and you can submit written feedback:

  • In person: Council’s customer service centres at Mackay, Mirani and Sarina.

  • Post: Community Engagement Team, Mackay Regional Council, PO Box 41, Mackay QLD 4740

Should you have any questions about this consultation, please contact council’s Community Engagement Team on 1300 MACKAY (622 529) or engagement@mackay.qld.gov.au.

  • CLOSED: This survey has concluded.

    Draft Mackay Water Service Standards 2026

    Council invites you to have your say on the draft Mackay Water Service Standards 2026 document.

    Click here to read the draft document.

    The document is also available to view at council's customer service centres.

    You have until 11.59PM, Sunday, March 8, 2026, to provide your feedback.
    Written feedback can also be submitted via council's customer service centres or council's postal box (PO BOX 41, MACKAY, QLD 4740).

    Should you have any questions about this consultation, please contact council’s Community Engagement team on 1300 MACKAY (622 529) or email: engagement@mackay.qld.gov.au.

    Personal details are not used in the results of surveys, however some survey questions may capture identifying information. Responses in the below survey are purely voluntary. Participating in this survey indicates that you accept that this information may be publicly displayed and analysed by both authorised council employees and relevant third-party consultants.

    Except as otherwise stated, any identifying information you choose to provide will only be used for the purpose for which it was provided and will not be disclosed to other persons or organisations without your prior consent or where it is required by law.

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Page last updated: 09 Mar 2026, 07:31 AM